At a Glance
- Tasks: Deliver outstanding customer experiences and manage bookings at reception.
- Company: Fun and vibrant entertainment centre with a focus on customer service.
- Benefits: Retail discounts, free bowling, free food, and health care perks.
- Other info: Flexible shifts with opportunities to support exciting activities like parties and games.
- Why this job: Join a lively team and create memorable experiences for customers every day.
- Qualifications: Positive attitude, strong communication skills, and a team-player mindset.
The predicted salary is between 20000 - 25000 £ per year.
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. Your everyday tasks include booking customers at reception, serving as the main point of contact for customer questions, spotting sales opportunities, and ensuring a clean, welcoming environment. You will also deliver food to the lanes and support a variety of departments such as hosting children’s parties, running the Laser Arena, managing Escape Room experiences, and operating karaoke rooms.
Responsibilities
- Book and manage customers at reception
- Serve as primary point of contact for customer inquiries
- Identify and pursue sales opportunities
- Host individual and children’s parties
- Deliver food to the lanes
- Maintain cleanliness and order throughout the centre
- Support various departments including Laser Arena, Escape Rooms, and karaoke rooms
Qualifications
- Confidence, energy, and a positive attitude
- Excellent communication skills and customer‑service focus
- Strong initiative and flexibility to work efficient, fast‑paced shifts
- Ability to be flexible around working patterns, including evenings and weekends
- Organised, able to multi‑task, with strong attention to detail
- Team‑player mindset with a “nothing is too much trouble” attitude
Benefits
- Retailer discounts and Best Doctors membership
- Free bowling for family and friends
- Free food during shifts
- Enhanced maternity, paternity, and adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme with free counselling
- Life assurance equivalent to 2× annual salary
- Long Service Awards
- Recommend a Friend scheme with onsite rewards
Customer Service Assistant in Luton employer: Tenpin Ltd
As a Customer Service Assistant at our vibrant centre, you will thrive in a dynamic work environment that prioritises customer satisfaction and teamwork. We offer a range of benefits including retailer discounts, free bowling for family and friends, and comprehensive health care support, all while fostering a culture of growth and flexibility. Join us to be part of a team that values your contributions and provides opportunities for personal and professional development in a fun and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tenpin Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tenpin Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tenpin Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Tenpin Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tenpin Ltd!
How to prepare for a job interview at Tenpin Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
