General Manager - Cambridge in Hartford

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it\’s in our DNA! Beyond bowling, we offer Houdini\’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

Job Responsibilities

• Creating a culture of excellent customer service
• Driving the business growth through local promotions and central product delivery
• Developing an annual business plan with the Regional Manager focusing on growth and financial target

Qualifications

• A minimum of 2 years\’ experience as a hands‑on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams
• Experience in optimising revenue and overall business performance
• Full of determination, enthusiasm, and patience
• Fully flexible and highly adaptable to change

Benefits

• Industry‑leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.