At a Glance
- Tasks: Provide top-notch customer service, manage bookings, and host fun events.
- Company: Energetic entertainment venue with a vibrant atmosphere.
- Benefits: Retail discounts, free bowling, free food, and enhanced leave options.
- Other info: Dynamic role with opportunities to work across various departments.
- Why this job: Join a fun team and create memorable experiences for guests every day.
- Qualifications: Enthusiastic, flexible, and great at communicating with others.
The predicted salary is between 20000 - 25000 £ per year.
We are an energetic entertainment venue offering bowling, escape rooms, karaoke, laser arena, soft play, arcade, pool tables, a licensed bar and a food menu. We’re looking for a Customer Service Assistant to provide excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments and help keep the fun flowing every day.
Responsibilities
- Manage reception bookings and customer enquiries.
- Identify and promote sales opportunities across the venue.
- Host and facilitate events such as Escape Room experiences and karaoke nights.
- Maintain cleanliness and safety standards in all areas.
- Prepare food and drinks for guests and staff.
- Support other departments like the Laser Arena and Arcade Machines as needed.
Qualifications & Skills
- Determined, enthusiastic, and able to work in a fast‑paced environment.
- Excellent customer service and communication skills, with a “nothing is too much trouble” attitude.
- Fully flexible, including evenings and weekends.
- Approachable, helpful and organised, with strong attention to detail and a solid team‑playing spirit.
Benefits
- Retailer discounts and Best Doctors (Tenpin Treats).
- Free bowling for family and friends.
- Free food when working 6+ hours per shift.
- Enhanced maternity, paternity, and adoption leave.
- Medicash.
- Employee Assistance Programme.
- Free counselling.
- Life assurance equal to 2× annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Kitchen Customer Service Assistant in Gloucester employer: Tenpin Ltd
Join our vibrant entertainment venue where fun meets exceptional customer service! As a Kitchen Customer Service Assistant, you'll thrive in a dynamic environment that values teamwork and creativity, with opportunities for personal growth and development. Enjoy fantastic benefits like free bowling for family and friends, generous discounts, and a supportive work culture that prioritises your well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen Customer Service Assistant in Gloucester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tenpin Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tenpin Ltd
Don't be shy about reaching out to Tenpin Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Kitchen Customer Service Assistant in Gloucester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tenpin Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tenpin Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
