At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy free bowling, discounts, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with great team spirit.
- Why this job: Be part of a dynamic team where every day is a new adventure!
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Gloucester employer: Tenpin Ltd
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are the keys to success. With a range of exciting activities from bowling to karaoke, our Gloucester centre offers not only competitive benefits like free food and discounts but also ample opportunities for career growth, as many of our managers began their journey as Customer Service Assistants. Join us and be part of a team that values fun, teamwork, and exceptional customer service!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day. Being able to demonstrate your proactive and friendly attitude will set you apart.
✨Tip Number 3
Be ready to show your enthusiasm! When you walk into that interview, let your passion for providing excellent customer service shine through. A positive attitude can be just as important as experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Assistant - Gloucester
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun here!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a proactive approach, so if you've got examples of how you've gone above and beyond for customers, share them with us!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website for a smooth process. It only takes a couple of minutes, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand the fun and energetic environment of the company. Familiarise yourself with their offerings like Escape Rooms and Karaoke. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond, as this aligns perfectly with the 'nothing is too much trouble' attitude they’re looking for. Be ready to discuss how you handle difficult customers or busy periods.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working across various departments, emphasise your flexibility and teamwork skills. Share instances where you successfully collaborated with others or adapted to changing situations. This will reassure them that you can thrive in a fast-paced environment.
✨Bring Your Positive Energy
Your attitude matters! During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and engage with the interviewers. They want someone who can bring energy to the team and contribute to the fun atmosphere, so don’t hold back on showing your personality!
