At a Glance
- Tasks: Lead a fun team, ensuring customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, a vibrant place where entertainment is in our DNA!
- Benefits: Enjoy 33 days holiday, free food, and a fantastic bonus scheme.
- Other info: Great opportunities for career development and progression within the company.
- Why this job: Be part of a dynamic environment and grow your career in management.
- Qualifications: 1 year of management experience and a passion for customer service.
The predicted salary is between 28800 - 43200 € per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! and it’s not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI's
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 4 x annual salary
- A day off for your birthday
- Long Service Awards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager - Glasgow employer: Tenpin Ltd
At Tenpin, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on fun and entertainment. Located in Glasgow, our centres provide not only a dynamic environment filled with exciting activities but also extensive employee benefits, including enhanced holiday entitlement, career development opportunities, and a supportive team atmosphere. Join us to grow your career while ensuring our customers have a fantastic experience!
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service scenarios! Since exceptional service is key for this role, think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 3
Show your passion for fun! In your interview, share why you love entertainment and how you can contribute to creating a vibrant atmosphere at Tenpin.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your excitement about the role. It shows initiative and keeps you on their radar.
We think you need these skills to ace Assistant Manager - Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love entertaining and creating fun experiences for customers. Share any relevant experiences that highlight your passion for customer service.
Tailor Your Application:Make sure to customise your application to fit the Assistant Manager role. Highlight your management experience and how it aligns with our values at Tenpin. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re all about creating a fun environment, so show us who you are! A bit of humour or a personal touch can make your application stand out from the rest.
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Tenpin thoroughly. Understand their values, the services they offer, and what makes them unique in the entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a fun and engaging environment, as this aligns perfectly with Tenpin's mission to entertain.
✨Demonstrate Leadership Qualities
Be ready to discuss your management style and how you've successfully led teams in the past. Think of specific instances where you motivated your team or resolved conflicts. Tenpin values leaders who can inspire and bring out the best in their colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows that you’re not just interested in any job, but specifically in growing with Tenpin. Questions about team dynamics or future development opportunities can really impress your interviewers.
