At a Glance
- Tasks: Lead thrilling gaming experiences and ensure customers leave with smiles.
- Company: Join Houdini's Escape Rooms, part of Ten Entertainment Ltd.
- Benefits: Enjoy free bowling, food, health care, and career development opportunities.
- Other info: Flexible hours and great potential for career growth.
- Why this job: Be part of a creative team that values fun and innovation.
- Qualifications: Customer service experience and strong public speaking skills required.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to take the lead in crafting unforgettable gaming experiences? Join our team as a Game Master, where you'll be the architect of fun, ensuring every customer leaves with a smile after an exhilarating Houdini adventure!
Part of Ten Entertainment Ltd, working for Houdini's Escape Rooms is not just a job; it's an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini's, you'll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting-edge technology into its rooms to create an unforgettable atmosphere. If you're seeking a workplace that values creativity, teamwork, and the thrill of the unexpected, working for Houdini's Escape Rooms is the key to unlocking a truly magical career experience.
The Role
- As a Game Master you will be responsible for welcoming and engaging with customers, and providing pre-game information about their gaming experience.
- Part of your daily routine will involve providing an excellent customer experience, by managing game flow, conducting debrief sessions, and taking team photos, whilst being responsible for customer safety.
- You will also be responsible for ensuring that consistent uniform standards are maintained and training new members of the team.
- You will need to be passionate, with positive energy and have strong attention to detail, you will also need to be confident and comfortable when dealing with large groups of customers.
Previous customer service experience
- Skilled in public speaking, with the ability to engage and captivate groups effectively.
- Proven ability to think on your feet and address challenges proactively.
- Flexible availability to meet operational needs.
Our Fantastic Benefits
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Discretionary Bonus Scheme
- Career Development
If you are looking for career development, then Houdini's / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Game Master - London employer: Tenpin Ltd
At Houdini's Escape Rooms, part of Ten Entertainment Ltd, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture. Our team members enjoy unique benefits such as free bowling for family and friends, enhanced parental leave, and comprehensive health care support, all while working in an environment that encourages personal growth and career advancement. Join us in London to be part of a thrilling adventure where your passion for customer service and creativity can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Game Master - London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Houdini's Escape Rooms and understand what makes them tick. This way, you can show off your enthusiasm and fit right in with their creative vibe.
✨Tip Number 2
Practice your public speaking skills! As a Game Master, you'll be engaging with groups, so why not rehearse some fun icebreakers or stories? This will help you feel more confident and ready to captivate your audience.
✨Tip Number 3
Think on your feet! Prepare for unexpected challenges by brainstorming potential scenarios you might face during a game. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Apply through our website! It’s quick and easy, plus it shows you're serious about joining the Houdini team. Don’t forget to highlight your customer service experience and any relevant skills that make you a perfect fit!
We think you need these skills to ace Game Master - London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your passion for gaming and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've engaged with customers or led groups, as this will really catch our eye!
Show Your Enthusiasm:We love candidates who are excited about the role! In your application, express why you’re keen to join Houdini's Escape Rooms and how you can contribute to creating unforgettable experiences.
Keep It Concise:While we appreciate detail, keep your application clear and to the point. Highlight your key skills and experiences without rambling on – we want to get to know you quickly!
How to prepare for a job interview at Tenpin Ltd
✨Know the Game Inside Out
Before your interview, make sure you’re familiar with Houdini's Escape Rooms and the gaming experiences they offer. Dive into their website, read reviews, and even try to experience a game if you can. This knowledge will help you demonstrate your passion and understanding of what makes their games special.
✨Show Off Your Customer Service Skills
As a Game Master, customer interaction is key. Prepare examples from your past experiences where you’ve successfully engaged with customers or handled challenging situations. Highlight your ability to create a fun atmosphere and ensure everyone leaves with a smile!
✨Practice Public Speaking
Since you'll be addressing groups, practice your public speaking skills. You could rehearse by presenting in front of friends or family. Focus on being engaging and confident, as this will reflect your ability to captivate an audience during the interview.
✨Embrace Flexibility and Teamwork
Houdini's values teamwork and flexibility, so be ready to discuss how you adapt to changing situations and work well with others. Share specific examples that showcase your collaborative spirit and willingness to step up when needed.
