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- Tasks: Lead gaming experiences and ensure customers leave with smiles after their Houdini adventure.
- Company: Join Houdini's Escape Rooms, part of Ten Entertainment Ltd, for a thrilling work environment.
- Benefits: Enjoy free bowling, food, enhanced leave, health care, and career development opportunities.
- Why this job: Be part of a creative team that values innovation and teamwork in an exciting atmosphere.
- Qualifications: Previous customer service experience and strong public speaking skills are essential.
- Other info: Flexible hours and opportunities for career growth await you!
The predicted salary is between 24000 - 36000 £ per year.
Game Master – Crewe Are you ready to take the lead in crafting unforgettable gaming experiences? Join our team as a Game Master, where you’ll be the architect of fun, ensuring every customer leaves with a smile after an exhilarating Houdini adventure! Part of Ten Entertainment Ltd, working for Houdini’s Escape Rooms is not just a job; it’s an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini’s, you’ll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting-edge technology into its rooms to create an unforgettable atmosphere. If you’re seeking a workplace that values creativity, teamwork, and the thrill of the unexpected, working for Houdini’s Escape Rooms is the key to unlocking a truly magical career experience. The Role As a Game Master you will be responsible for welcoming and engaging with customers, and providing pre-game information about their gaming experience. Part of your daily routine will involve providing an excellent customer experience, by managing game flow, conducting debrief sessions, and taking team photos, whilst being responsible for customer safety. You will also be responsible for ensuring that consistent uniform standards are maintained and training new members of the team. You will need to be passionate, with positive energy and have strong attention to detail, you will also need to be confident and comfortable when dealing with large groups of customers. The Role Previous customer service experience Skilled in public speaking, with the ability to engage and captivate groups effectively. Proven ability to think on your feet and address challenges proactively. Flexible availability to meet operational needs. Our Fantastic Benefits Free Bowling for family and friends Free Food Enhanced Maternity, Paternity, Adoption leave Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance – 2 x annual salary Long Service Awards Discretionary Bonus Scheme Career Development If you are looking for career development, then Houdini’s / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Game Master - Crewe employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Game Master - Crewe
✨Tip Number 1
Show your passion for gaming and customer service during any interactions. Whether it's in a casual conversation or during an interview, let your enthusiasm shine through. This role is all about creating memorable experiences, so demonstrating your love for the gaming world can set you apart.
✨Tip Number 2
Familiarize yourself with Houdini's Escape Rooms and their unique offerings. Understanding the different games and experiences they provide will not only help you engage with customers but also show that you're genuinely interested in the company and its mission.
✨Tip Number 3
Practice your public speaking skills! As a Game Master, you'll be addressing groups of people regularly. Consider joining a local Toastmasters club or practicing in front of friends to build your confidence and ability to captivate an audience.
✨Tip Number 4
Be prepared to showcase your problem-solving skills. During the application process, think of examples from your past experiences where you've had to think on your feet or handle unexpected challenges. This will demonstrate your readiness for the dynamic environment at Houdini's.
We think you need these skills to ace Game Master - Crewe
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Game Master. Highlight your customer service experience and any relevant skills in public speaking or group engagement.
Tailor Your CV: Customize your CV to reflect your passion for creating memorable experiences. Include specific examples of how you've engaged with customers or managed groups effectively in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to think on your feet and provide examples of how you've handled challenges in a customer service setting.
Highlight Flexibility: Since the role requires flexible availability, be sure to mention your willingness to work varied hours. This shows your commitment to meeting the operational needs of Houdini's Escape Rooms.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for gaming and customer experiences during the interview. Share any personal stories or experiences that highlight your love for games and how you believe they can create unforgettable moments for customers.
✨Demonstrate Your Public Speaking Skills
Since the role requires engaging with large groups, practice your public speaking skills before the interview. You might want to prepare a short introduction about yourself that showcases your ability to captivate an audience.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet and address challenges proactively. Prepare examples from previous jobs or experiences that demonstrate your quick thinking and adaptability.
✨Emphasize Teamwork and Training Experience
Talk about your experience working in teams and any roles you've had in training new members. Highlight how you can contribute to maintaining uniform standards and fostering a positive team environment.
