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- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that values energy and positivity.
- Benefits: Enjoy discounts, free food, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role: As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need:
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits:
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Feltham employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Feltham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and role-play them with a friend. This will boost your confidence and show you're ready for anything.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team and the fun activities they offer. This shows you're genuinely interested and ready to jump in.
✨Tip Number 4
Apply through our website! It’s quick and easy, and you’ll be one step closer to joining our fun-loving team. Plus, we love seeing applications directly from our site!
We think you need these skills to ace Customer Service Assistant - Feltham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application: Make sure to highlight your customer service skills and any relevant experience. We love a 'nothing is too much trouble' attitude, so share examples that showcase your proactive approach and how you've gone above and beyond for customers in the past.
Keep It Clear and Concise: While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon. This helps us get a quick sense of who you are and what you can bring to our team!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for a smooth process. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand the fun and energetic environment of the company. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond, as this role prioritises a 'nothing is too much trouble' attitude. Be ready to discuss how you handle difficult customers or busy periods.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working across various departments, emphasise your flexibility and willingness to jump in wherever needed. Share instances where you collaborated with others to achieve a common goal, showcasing your strong team player mentality.
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask questions that reflect your enthusiasm for the role. Inquire about the team dynamics, upcoming events, or how they keep the work environment fun. This shows that you’re not just looking for a job, but are excited about contributing to their vibrant culture.