At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with a vibrant atmosphere.
- Benefits: Enjoy free bowling, food, discounts, and health perks while working.
- Other info: Flexible hours, great team spirit, and opportunities for growth await you.
- Why this job: Be part of a team that brings joy and excitement to families every day.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 € per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician - Castlegate Way in Dudley employer: Tenpin Ltd
Join our vibrant team at Castlegate Way, where we prioritise fun and exceptional customer experiences! With a supportive work culture that encourages personal growth, you'll enjoy fantastic benefits like free bowling for family and friends, enhanced leave options, and a health care cash back scheme. Whether you're serving up smiles as a Customer Service Assistant or ensuring our bowling lanes are in top shape as a Pin Technician, you'll find a rewarding environment that values your contributions and fosters teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician - Castlegate Way in Dudley
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will help you shine during the interview and show them you’re ready to deliver outstanding experiences.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your personality shine through. Share why you love entertainment and how you can contribute to making every visit memorable for customers.
✨Tip Number 4
Be ready to demonstrate your teamwork skills! During the interview, share examples of how you've worked well with others in the past. They want to see that you can contribute to a positive, friendly atmosphere.
We think you need these skills to ace Customer Service Assistant / Pin Technician - Castlegate Way in Dudley
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and energy. Remember, we’re all about having fun!
Highlight Your Skills:Make sure to mention any relevant skills or experiences that relate to customer service or technical work. Even if you don’t have direct experience, share examples of how you've been a team player or tackled challenges in the past.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and makes a great first impression!
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Be ready to share your own experiences in customer service or any fun environments you've worked in.
✨Show Your Enthusiasm
This role requires a positive attitude and energy, so let that shine through during your interview. Share examples of how you've gone above and beyond for customers in the past. Remember, they want someone who is excited about working in a lively environment!
✨Demonstrate Your Team Spirit
As a Customer Service Assistant and Pin Technician, teamwork is key. Be prepared to discuss how you work well with others and support your colleagues. Think of specific instances where you helped create a friendly and open atmosphere.
✨Ask Questions About the Role
Show your interest by asking insightful questions about the responsibilities of the Customer Service Assistant and Pin Technician roles. Inquire about the training process for bowling machinery or how they maintain high customer service standards. This shows you're keen to learn and grow within the company.
