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For Companies At a Glance
- Tasks: Lead a fun team, manage daily operations, and create an awesome customer experience.
- Company: Join Tenpin, one of the UK's largest bowling operators with a vibrant culture.
- Benefits: Enjoy 33 days holiday, free food, and industry-leading bonuses.
- Why this job: Be part of a dynamic environment where you can grow your career and have fun!
- Qualifications: 1 year of management experience and a passion for customer service.
- Other info: Great opportunities for career advancement and a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
We're expanding! Join the Blackpool team at our latest location! Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA!
Beyond our 28 bowling lanes, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Interactive Darts, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
Role
As a Deputy Manager at Tenpin, you’ll ensure our customers have a great time and create a fun environment for both them and our team. You’ll support the General Manager with daily operations, team development, and driving sales and profits.
Responsibilities
- Manage daily operations of the centre
- Create a customer-focused culture
- Lead the team by example for effective collaboration
- Deputise for the General Manager and support in achieving targets and KPIs
- Ensure compliance with policies and procedures
Qualifications
- Minimum 1 year of management experience in leisure, hospitality or retail
- Passionate about exceptional customer service
- Have experience in leading and developing large teams
- Determined, enthusiastic and patient
- Ambitious and eager to progress
Tenpin Ltd is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work® in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years.
Benefits
- Industry-leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Deputy Manager - Blackpool employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Blackpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tenpin's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or improved customer service. We want to hear how you can create that fun environment for both customers and staff—so be ready to share!
✨Tip Number 3
Dress the part! While we love a casual vibe, showing up looking smart and professional can make a great first impression. It shows you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Manager - Blackpool
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through! We want to see how much you love creating fun environments and delivering exceptional customer service. Share your experiences that highlight your passion for the leisure and hospitality industry.
Tailor Your Application: Make sure to customise your application to fit the Deputy Manager role. Highlight your management experience and how it aligns with our goals at Tenpin. We appreciate candidates who take the time to connect their skills with what we’re all about!
Be Yourself: We’re looking for genuine personalities who can lead a team and create a great atmosphere. Don’t be afraid to let your unique style come through in your application. Authenticity is key, and we want to know the real you!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for a smooth process. It’s quick and easy—just a 2-minute application! We can’t wait to see your application and hopefully welcome you to our fun-loving team!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand Tenpin's fun and customer-focused culture. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you demonstrate how your leadership style aligns with their values during the interview.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare specific examples of how you've successfully managed teams in the past, focusing on collaboration and achieving targets. Highlight any experiences where you created a positive environment for both staff and customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about situations where you had to handle difficult customers or motivate your team under pressure. Practising these scenarios can help you respond confidently.
✨Express Your Passion for Customer Service
Tenpin values exceptional customer service, so be ready to share your passion for creating memorable experiences. Discuss how you’ve gone above and beyond for customers in previous roles, and how you plan to instil this ethos in your team.
