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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences, manage bookings, and serve food and drinks.
- Company: Join a vibrant entertainment hub with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, food perks, discounts, and career development opportunities.
- Why this job: Work in a fun environment where your energy and positivity shine!
- Qualifications: Must be enthusiastic, flexible, and possess strong communication skills.
- Other info: Great potential for career growth; many managers started as team members.
The predicted salary is between 24000 - 36000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! It's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised and able to multi-task
- A strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Worcester
✨Tip Number 1
Show your enthusiasm for the role during any interactions you have with us. Whether it's a phone call or an in-person chat, let your passion for customer service and fun environments shine through.
✨Tip Number 2
Familiarise yourself with our offerings, like Houdini's Escape Rooms and the 4D Laser Arena. Being knowledgeable about what we provide will help you engage with customers and demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Highlight your flexibility in working hours, especially evenings and weekends. We value team members who can adapt to our busy schedules, so make sure to mention your availability when you connect with us.
✨Tip Number 4
Emphasise your ability to work in a fast-paced environment. Share examples from previous experiences where you've successfully managed multiple tasks while maintaining a positive attitude and excellent customer service.
We think you need these skills to ace Customer Service Assistant - Worcester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Assistant role entails. Highlight the key responsibilities and skills required, such as delivering outstanding customer service and being a team player.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your customer service experience, communication skills, and any relevant roles in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in a fun environment and how your positive attitude and energy make you a great fit for the team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. They are looking for someone who is full of energy and positivity, so let your passion for customer service shine through during the interview.
✨Demonstrate Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively interacted with customers in the past. Be ready to showcase your ability to listen, respond, and engage with people.
✨Highlight Your Flexibility
The role requires a flexible working pattern, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to the needs of the business, showing that you can handle a fast-paced environment.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face in this role. Practice how you would handle difficult situations or questions, demonstrating your problem-solving skills and 'nothing is too much trouble' attitude.
