At a Glance
- Tasks: Deliver outstanding customer experiences and manage fun activities like parties and games.
- Company: Join a vibrant entertainment team that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with potential for career growth.
- Why this job: Be part of an exciting environment where every day is different and fun!
- Qualifications: Energetic, confident, and great at customer service with strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Worcester employer: Tenpin Ltd
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where fun is at the heart of everything we do. As a Customer Service Assistant in Worcester, you'll not only engage with customers in a lively setting filled with entertainment options but also benefit from a range of perks including free bowling, discounts, and opportunities for career advancement. Join our team and be part of a culture that values enthusiasm, teamwork, and personal growth, making every day an exciting opportunity to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Worcester
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will boost your confidence and show them you’re ready to jump in.
✨Tip Number 3
Be yourself during the interview! They want to see your personality shine through. Show off your energy and enthusiasm for the role, and don’t be afraid to let your passion for entertainment come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Worcester
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and energy. Remember, we’re all about having fun!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. If you've worked in fast-paced environments before, mention it! We love seeing how you can bring your unique experiences to our team.
Show Your Enthusiasm:Let us know why you want to join our fantastic team! A positive attitude goes a long way, so share what excites you about working in a fun environment like ours. We want to see that you’re ready to entertain!
Apply Through Our Website:Ready to take the plunge? Head over to our website and complete the short application process. It only takes a couple of minutes, and we can’t wait to hear from you!
How to prepare for a job interview at Tenpin Ltd
✨Know the Fun Factor
Before your interview, get familiar with what makes this company a fun place to work. Research their offerings like Escape Rooms and Karaoke Rooms. Show your enthusiasm for these activities during the interview; it’ll demonstrate that you’re genuinely interested in being part of the team.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help someone. This role is all about delivering an outstanding experience, so make sure you highlight your ability to connect with customers.
✨Be Ready to Multi-task
Since the job involves various responsibilities, practice talking about how you manage multiple tasks efficiently. You might be booking customers in while also keeping the centre tidy, so share any relevant experiences that showcase your organisational skills and ability to juggle different duties.
✨Bring Your Positive Energy
This role requires a confident and friendly attitude, so let your personality shine through in the interview. Smile, maintain eye contact, and engage with your interviewer. They want to see that you can bring energy to the team and create a welcoming atmosphere for customers.
