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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and manage various fun activities.
- Company: Join a vibrant entertainment company offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy discounts, free bowling, enhanced leave, and health care perks.
- Why this job: Work in a fun environment with opportunities for career growth and development.
- Qualifications: Confidence, energy, and a positive attitude are essential; no experience needed!
- Other info: Flexible hours required, including evenings and weekends.
The predicted salary is between 20000 - 28000 ÂŁ per year.
As a Customer Service Assistant, you\’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You\’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
Key Responsibilities
- Manage reception bookings and respond to customer enquiries.
- Identify sales opportunities and upsell services.
- Host events and facilitate activities across departments.
- Maintain cleanliness and food & drink preparations.
- Work across departments such as Laser Arena, Escape Room, karaoke rooms, and bar.
Key Qualifications
- Determined, enthusiastic, able to work in a fast‑paced environment.
- Excellent customer service and communication skills, with a \”nothing is too much trouble\” attitude.
- Fully flexible, including evenings and weekends.
- Approachable, helpful, organised, strong attention to detail, and a strong team player.
About Tenpin Ltd
Tenpin Ltd (part of Ten Entertainment Group Plc – www.tegplc.co.uk) is one of the UK\’s largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a \”Best Workplace\” by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all.
Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free bowling for family and friends.
- Free food (when working 6+ hours).
- Enhanced maternity, paternity, and adoption leave.
- Medicash.
- Employee Assistance Programme.
- Free counselling.
- Life assurance (2Ă— annual salary).
- Long service awards.
- Recommend a friend scheme.
- On the spot rewards.
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as team members.
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Customer Service Assistant - Surrey employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Surrey
✨Tip Number 1
Show your enthusiasm for the role by engaging with the company’s social media. Comment on their posts or share your experiences at their venues to demonstrate your passion for customer service and entertainment.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, such as bowling, escape rooms, and karaoke. This knowledge will help you speak confidently about the services during interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Network with current employees if possible. Reach out on platforms like LinkedIn to learn more about their experiences and gather insights that could give you an edge during the application process.
✨Tip Number 4
Prepare to showcase your customer service skills in a practical way. Think of examples from past experiences where you went above and beyond for customers, as this will resonate well with the hiring team looking for a positive attitude and initiative.
We think you need these skills to ace Customer Service Assistant - Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as exceptional customer service and strong communication skills.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment and your positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in a fun environment and how your personality aligns with their values. Be sure to include specific examples of your customer service experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun environment. Share why you love entertainment and how it aligns with your personality. This role is all about energy and positivity, so let that shine through!
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this will show your commitment to delivering an outstanding experience.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle various customer situations. Think about how you would manage a busy reception desk or deal with a difficult customer. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Teamwork and Flexibility
Since this role involves working with different departments, emphasise your ability to work well in a team and adapt to changing situations. Share experiences where you successfully collaborated with others or adjusted to new tasks on the fly.
