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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and manage various fun activities.
- Company: Join a vibrant entertainment company offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy discounts, free bowling, enhanced leave, and health care perks.
- Why this job: Work in a fun environment with opportunities for career growth and development.
- Qualifications: Confidence, energy, and a positive attitude are essential; no experience needed!
- Other info: Flexible hours required, including evenings and weekends.
The predicted salary is between 20000 - 28000 £ per year.
Overview
We love to entertain! It\’s in our DNA!… and it\’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children\\\’s parties, delivering food to the lanes, keeping the centre clean and tidy. You\\\’ll be involved in a range of departments, from hosting children\\\’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Responsibilities
- Full of determination, enthusiasm, and be able to work in fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Opportunities
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Benefits
- Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
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Customer Service Assistant - Surrey employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Surrey
✨Tip Number 1
Show your enthusiasm for the role by engaging with the company’s social media. Comment on their posts or share your experiences at their venues to demonstrate your passion for customer service and entertainment.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, such as bowling, escape rooms, and karaoke. This knowledge will help you speak confidently about the services during interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Network with current employees if possible. Reach out on platforms like LinkedIn to learn more about their experiences and gather insights that could give you an edge during the application process.
✨Tip Number 4
Prepare to showcase your customer service skills in a practical way. Think of examples from past experiences where you went above and beyond for customers, as this will resonate well with the hiring team looking for a positive attitude and initiative.
We think you need these skills to ace Customer Service Assistant - Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as exceptional customer service and strong communication skills.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment and your positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in a fun environment and how your personality aligns with their values. Be sure to include specific examples of your customer service experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun environment. Share why you love entertainment and how it aligns with your personality. This role is all about energy and positivity, so let that shine through!
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this will show your commitment to delivering an outstanding experience.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle various customer situations. Think about how you would manage a busy reception desk or deal with a difficult customer. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Teamwork and Flexibility
Since this role involves working with different departments, emphasise your ability to work well in a team and adapt to changing situations. Share experiences where you successfully collaborated with others or adjusted to new tasks on the fly.
