At a Glance
- Tasks: Deliver outstanding customer experiences and assist with fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with great potential for career growth.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children’s parties, delivering food to the lanes, keeping the centre clean and tidy. You’ll be involved in a range of departments, from hosting children’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Suffolk employer: Tenpin Ltd
Join our vibrant team at Tenpin in Suffolk, where we prioritise a fun and engaging work environment that reflects our passion for entertainment. With exceptional benefits like free bowling for family and friends, career development opportunities, and a supportive culture that encourages growth from Team Member to management roles, Tenpin is the perfect place for those looking to make a meaningful impact while enjoying their work. Come be part of a company that values enthusiasm, teamwork, and outstanding customer service!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Suffolk
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver outstanding experiences.
✨Tip Number 3
Show off your personality! When you meet the team, let your energy and enthusiasm shine through. They want someone who can bring a positive attitude to the role, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Suffolk
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and energy. Remember, we’re all about having fun!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love candidates who can connect with our customers, so share examples of how you've done this in the past!
Keep It Clear and Concise:While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon. This helps us get a quick understanding of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and ensures your application goes straight to us. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. Familiarise yourself with their offerings like Escape Rooms and Karaoke Rooms. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining environment.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle inquiries and resolve issues with a positive attitude, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Energy and Enthusiasm
Bring your energy to the interview! They want someone who can keep up in a fast-paced environment. Be lively and engaging during your conversation, and don’t hesitate to express your excitement about working in such a fun setting. A positive attitude can make a huge difference!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a busy reception or hosting a children’s party. Think through potential scenarios and how you would respond, showcasing your organisational skills and ability to multi-task while keeping a friendly demeanour.
