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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and manage various fun activities.
- Company: Join a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more.
- Benefits: Enjoy discounts, free bowling, enhanced leave, and career development opportunities.
- Why this job: Work in a fun environment where every day brings new challenges and excitement.
- Qualifications: Bring enthusiasm, strong communication skills, and a positive attitude; no experience needed!
- Other info: Flexible hours required, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
As a Customer Service Assistant, you\’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You\’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
About Tenpin
Tenpin Ltd (part of Ten Entertainment Group Plc – www.tegplc.co.uk) is one of the UK\’s largest bowling operators, with 40 entertainment centres spread across the UK.
Tenpin Ltd has recently been acknowledged as a \”Best Workplace\” by Great Places to Work® in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo\’s soft play areas.
Responsibilities
- Manages reception bookings
- Address enquiries
- Identify sales opportunities
- Host events
- Maintain cleanliness
- Prepare food and drinks
- Work across departments: Laser Arena, Escape Room, karaoke rooms, bar
Qualifications
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a \”nothing is too much trouble\” attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
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Customer Service Assistant - Suffolk employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Suffolk
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Whether it's a phone call or an in-person chat, let your passion for customer service and fun environments shine through. This will help you stand out as someone who truly fits the company culture.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, such as bowling, escape rooms, and karaoke. Being knowledgeable about these services will allow you to engage more effectively with customers and demonstrate your commitment to providing an exceptional experience.
✨Tip Number 3
Prepare to discuss your previous customer service experiences and how they relate to the fast-paced environment of this role. Highlight specific examples where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what they're looking for.
✨Tip Number 4
Be ready to showcase your teamwork skills. Since the role involves working across different departments, emphasise your ability to collaborate with others and adapt to various tasks. This will demonstrate that you're not just a good fit for the role, but also for the team.
We think you need these skills to ace Customer Service Assistant - Suffolk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as confidence, energy, and exceptional customer service.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in a fun environment and how your positive attitude and determination make you a great fit for the team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Companies like this one value energy and positivity, so let your passion for customer service shine through during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Be Ready to Multi-task
Since the role involves various responsibilities, be prepared to discuss how you manage multiple tasks efficiently. Share experiences where you successfully juggled different duties while maintaining a high level of service.
✨Ask Questions About the Role
Show your interest by asking insightful questions about the position and the company culture. Inquire about team dynamics or opportunities for career development, which demonstrates your commitment to growing within the company.
