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For Companies At a Glance
- Tasks: Assist customers and maintain bowling equipment for an unforgettable experience.
- Company: Join a vibrant entertainment centre with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, food, discounts, and health perks while working in a fun environment.
- Why this job: Be part of a lively team that values positivity and customer service in a dynamic setting.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Must be 18 or over due to health and safety regulations.
Come join our fantastic team. We love to entertain! It’s in our DNA! It's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician - Feltham employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant / Pin Technician - Feltham
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Whether it's in a phone call or an informal chat, let your passion for customer service and entertainment shine through. This will help you stand out as someone who genuinely wants to be part of the team.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, such as bowling, escape rooms, and karaoke. Being knowledgeable about these services will allow you to engage more effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment by sharing relevant experiences from previous jobs or activities. This could include examples of how you've managed multiple tasks or dealt with challenging situations while maintaining a positive attitude.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially evenings and weekends. Showing that you're willing to adapt your schedule to meet the needs of the business can make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant / Pin Technician - Feltham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the dual responsibilities of a Customer Service Assistant and Pin Technician. Tailor your application to highlight relevant skills and experiences that align with these roles.
Showcase Your Personality: Since the company values a fun and energetic environment, make sure your application reflects your personality. Use a friendly tone and express your enthusiasm for working in a lively setting.
Highlight Relevant Skills: Emphasise your customer service skills, ability to work in a fast-paced environment, and any technical interests you have. Mention your willingness to learn about bowling machinery, as this is a key aspect of the role.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-written application demonstrates attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to convey your excitement for the position. Share why you want to work in a fun environment and how you can contribute to the team's vibrant atmosphere.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle questions and concerns with confidence, as this will be crucial in your role as a Customer Service Assistant.
✨Be Ready to Discuss Technical Interests
Even if you don't have experience with bowling machinery, show your willingness to learn. Talk about any technical or mechanical interests you have, as this will demonstrate your readiness to take on the Pin Technician responsibilities.
✨Ask Questions
Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
