At a Glance
- Tasks: Deliver exceptional customer service and maintain bowling equipment for a fun experience.
- Company: Join a vibrant entertainment centre with a focus on fun and teamwork.
- Benefits: Enjoy discounts, free bowling, meals, and health care perks.
- Other info: Flexible hours, including evenings and weekends, in a dynamic environment.
- Why this job: Be part of an exciting team that loves to entertain and create memorable experiences.
- Qualifications: Enthusiasm, strong communication skills, and a willingness to learn are key.
The predicted salary is between 20000 - 25000 € per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion.
Participate, support and encourage the achievement of a positive, friendly and open team atmosphere. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health.
Customer Service Assistant / Pin Technician - Croydon employer: Tenpin Ltd
Join our vibrant team in Croydon, where we prioritise fun and exceptional customer experiences! As a Customer Service Assistant / Pin Technician, you'll thrive in a dynamic environment that offers extensive employee benefits, including free bowling for family and friends, enhanced leave options, and a supportive work culture that encourages personal growth. With opportunities to learn and develop your skills while working with cutting-edge bowling technology, this is the perfect place for those looking to make a meaningful impact in a lively setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician - Croydon
✨Tip Number 1
Get to know the company! Before your interview, check out their website and social media. Familiarise yourself with their services and vibe. This will help you connect better during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service skills and how you can bring energy and positivity to the role. Remember, confidence is key!
✨Tip Number 3
Dress the part! Even though it’s a fun environment, looking smart and presentable can make a great first impression. Choose an outfit that reflects your personality while still being professional. You want to show them you’re ready to join the fun!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Assistant / Pin Technician - Croydon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us who you are. Remember, we’re all about fun here!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant / Pin Technician. Highlight any relevant experience or skills that match what we're looking for, like your ability to provide exceptional customer service or your interest in technical/mechanical stuff.
Keep It Clear and Concise:We love a good read, but keep it clear and concise! Make sure your application is easy to follow and gets straight to the point. Use bullet points if you need to – we appreciate a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Talk about why you want to work in a place that offers entertainment and how you can contribute to that positive atmosphere.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Be Ready for Technical Questions
Even if you don’t have experience with bowling machinery, show your willingness to learn. Brush up on basic technical knowledge and be prepared to discuss your interest in mechanics or any related hobbies.
✨Highlight Teamwork and Flexibility
This role requires being a strong team player. Share experiences where you worked effectively in a team and demonstrate your flexibility regarding working hours, especially evenings and weekends.
