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For Companies At a Glance
- Tasks: Provide excellent customer service, manage bookings, and host fun events daily.
- Company: Join a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, discounts, enhanced leave, and career development opportunities.
- Why this job: Be part of a fun team where every day is different and exciting!
- Qualifications: Must be enthusiastic, flexible, and have great communication skills.
- Other info: Quick 2-minute application process to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Glasgow employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Glasgow
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres, such as bowling, escape rooms, and karaoke. This knowledge will help you engage confidently with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your proactive attitude and ability to handle diverse situations.
✨Tip Number 3
Emphasise your flexibility and willingness to work evenings and weekends, as this is crucial for a role that requires adaptability. Mention any past experiences where you've successfully managed a varied schedule.
✨Tip Number 4
Prepare to discuss your teamwork skills, as collaboration is key in a fast-paced environment. Think of examples where you've worked effectively with others to achieve a common goal, which will resonate well with our team-oriented culture.
We think you need these skills to ace Customer Service Assistant - Glasgow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills relevant to the role. Use specific examples that demonstrate your ability to work in a fast-paced environment and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work there and how your personality aligns with their fun and energetic environment.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Companies like this value a positive attitude, so let your energy shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this is crucial for a Customer Service Assistant.
✨Be Flexible and Adaptable
Since the role involves various tasks, show that you're adaptable and can handle different responsibilities. Mention any experiences where you've successfully juggled multiple roles or tasks.
✨Ask Questions About the Role
Prepare thoughtful questions about the job and the company culture. This shows your genuine interest and helps you understand if it's the right fit for you, while also demonstrating your proactive nature.