At a Glance
- Tasks: Provide excellent customer service, manage bookings, and host fun events.
- Company: Join a vibrant entertainment centre that loves to have fun!
- Benefits: Enjoy discounts, free bowling, food, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with great growth potential.
- Why this job: Be part of an exciting team where every day is a new adventure!
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA!
Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Feltham employer: Tenpin Ltd
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are valued. With a range of exciting activities and a strong focus on employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in Feltham, where every day is an opportunity to entertain and grow in a fun-filled atmosphere!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Feltham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the vibe during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your proactive and friendly approach will definitely impress the hiring team.
✨Tip Number 3
Dress the part! While it’s important to be yourself, showing up in smart-casual attire can make a great first impression. It shows you respect the opportunity and are ready to step into a fun yet professional environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Assistant - Feltham
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a 'nothing is too much trouble' attitude, so share examples that showcase your proactive approach and how you’ve gone above and beyond for customers.
Keep It Clear and Concise:While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon. This helps us get a quick sense of who you are and what you can bring to our team!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for a smooth process. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you want to work in a place that values entertainment and customer service. A positive attitude can go a long way!
✨Know the Company
Familiarise yourself with what the company offers, from bowling to escape rooms. Mention specific activities during the interview to show you've done your homework and are genuinely interested in being part of the team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your 'nothing is too much trouble' attitude and how you handle challenging situations with a smile.
✨Be Flexible and Adaptable
Since the role involves various tasks, showcase your ability to adapt to different situations. Talk about times when you've successfully juggled multiple responsibilities or worked in fast-paced environments.
