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For Companies At a Glance
- Tasks: Provide excellent customer service, manage bookings, and host fun events.
- Company: Join a vibrant entertainment centre that loves to have fun!
- Benefits: Enjoy free bowling, food, discounts, and career development opportunities.
- Why this job: Be part of an exciting team where every day is a new adventure!
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
- Other info: Flexible hours, including evenings and weekends, with great growth potential.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA!
Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Essex employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Essex
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day. Being able to demonstrate your proactive and friendly attitude will set you apart.
✨Tip Number 3
Be ready to show your enthusiasm! When you walk into that interview, let your passion for providing excellent customer service shine through. A positive attitude can be just as important as your experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Assistant - Essex
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application: Make sure to highlight your customer service skills and any relevant experience. We love a proactive approach, so if you've got examples of how you've gone above and beyond for customers, share those stories with us!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s quick and easy, and we can’t wait to see your application come through. Plus, it shows you’re keen to join our fun-loving team!
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the company during the interview. Share why you love working in a fun environment and how your positive attitude aligns with their values.
✨Know the Company
Do a bit of homework on the company before your interview. Familiarise yourself with their offerings, like the Escape Rooms and Laser Arena, so you can discuss how you would contribute to creating an amazing customer experience.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond, as this role prioritises a 'nothing is too much trouble' attitude.
✨Be Ready for a Fast-Paced Environment
Since the job involves various tasks, be prepared to discuss how you handle busy situations. Share strategies you use to stay organised and efficient while maintaining a friendly demeanour.