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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and manage various fun activities.
- Company: Join a vibrant entertainment hub with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy discounts, free bowling, enhanced leave, and career development opportunities.
- Why this job: Work in a fun environment where every day brings new challenges and excitement.
- Qualifications: Bring enthusiasm, strong communication skills, and a positive attitude; experience is not required.
- Other info: Flexible hours, including evenings and weekends, are essential for this role.
The predicted salary is between 20000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children’s parties, delivering food to the lanes, keeping the centre clean and tidy. You’ll be involved in a range of departments, from hosting children’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and have attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Chichester
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres, such as bowling, escape rooms, and karaoke. This knowledge will help you engage with customers and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills by volunteering or working in similar environments. Gaining experience in fast-paced settings will not only boost your confidence but also provide you with real-life examples to discuss when you meet us.
✨Tip Number 3
Be prepared to demonstrate your ability to work as part of a team. Think of specific instances where you've collaborated with others to achieve a common goal, as teamwork is essential in our fun and dynamic environment.
✨Tip Number 4
Exude positivity and energy in all your interactions. Our ideal candidates are those who can bring a smile to customers' faces, so practice conveying your enthusiasm and friendliness, whether in person or over the phone.
We think you need these skills to ace Customer Service Assistant - Chichester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as confidence, energy, and a positive attitude.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work there and how your personality fits their fun and energetic culture.
Showcase Your Soft Skills: In your application, highlight your soft skills such as communication, teamwork, and problem-solving. Provide examples of how you've used these skills in past experiences to deliver exceptional customer service.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Companies like this one value energy and a positive attitude, so let your passion for customer service shine through.
✨Demonstrate Your Communication Skills
Prepare to showcase your strong communication abilities. Think of examples where you've effectively interacted with customers or resolved issues, as this will highlight your suitability for the role.
✨Be Ready to Multi-task
Since the role involves various responsibilities, be prepared to discuss how you manage multiple tasks efficiently. Share experiences where you've successfully juggled different duties in a fast-paced environment.
✨Ask Questions About the Role
Show your interest by asking insightful questions about the job and the company culture. This not only demonstrates your enthusiasm but also helps you understand if it's the right fit for you.
