At a Glance
- Tasks: Provide excellent customer service and manage various fun activities.
- Company: Join a vibrant entertainment centre that loves to entertain.
- Benefits: Enjoy discounts, free bowling, food, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Enthusiastic, friendly, and able to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA!
Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Castleford employer: Tenpin Ltd
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are valued. With a range of exciting activities from bowling to karaoke, our Castleford centre offers not only a fun workplace but also fantastic benefits like free food during shifts, employee discounts, and ample opportunities for career growth. Join us and be part of a team that loves to entertain and supports your professional development every step of the way!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Castleford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the vibe during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about handling customer enquiries or managing bookings.
✨Tip Number 3
Be ready to showcase your personality! In a fun environment like this, they want to see your energy and enthusiasm. Don’t be afraid to let your friendly side shine through during the interview – it’s all about making a great impression!
✨Tip Number 4
Apply through our website! It’s quick and easy, plus you’ll get to see all the exciting roles we have available. Don’t miss out on the chance to join a fantastic team where you can grow your career while having a blast!
We think you need these skills to ace Customer Service Assistant - Castleford
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a 'nothing is too much trouble' attitude, so share examples that showcase your proactive approach and how you’ve gone above and beyond for customers.
Keep It Clear and Concise:While we want to know all about you, it’s important to keep your application straightforward. Use clear language and avoid jargon. This helps us get a quick sense of who you are and what you can bring to our team!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for a smooth process. It only takes 2 minutes, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you want to work in a place that values entertainment and customer service. A positive attitude can go a long way!
✨Know the Company
Familiarise yourself with what the company offers, from bowling to escape rooms. Mention specific activities during your interview to show that you've done your homework and are genuinely interested in being part of the team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help someone, as this aligns perfectly with the 'nothing is too much trouble' attitude they’re looking for.
✨Be Ready for a Fast-Paced Environment
Since the role involves working across various departments, be prepared to discuss how you handle busy situations. Share experiences where you successfully multitasked or adapted quickly to changes, showcasing your proactive nature.
