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For Companies At a Glance
- Tasks: Deliver awesome customer experiences while managing bookings and hosting fun events.
- Company: Join Tenpin, one of the UK's largest bowling operators with a vibrant culture.
- Benefits: Enjoy discounts, free bowling, food perks, and comprehensive support for your well-being.
- Why this job: Work in a lively environment where every day is a new adventure!
- Qualifications: Bring your enthusiasm, great communication skills, and a positive attitude.
- Other info: Kickstart your career with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Assistant – Caerphilly
Come join our fantastic team.
We love to entertain! It\’s in our DNA!… and it\’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children\’s parties, delivering food to the lanes, keeping the centre clean and tidy.
You\’ll be involved in a range of departments, from hosting children\’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops!
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and be able to work in fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Caerphilly employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Caerphilly
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tenpin's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your proactive and friendly approach during the interview can really set you apart.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working evenings and weekends, be prepared to discuss your availability and how you can adapt to the fast-paced environment. Show them you're all in!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm and keeps you on their radar.
We think you need these skills to ace Customer Service Assistant - Caerphilly
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and energy. Remember, we’re all about having fun while providing great service!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have, especially in customer service or fast-paced environments. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fun team!
How to prepare for a job interview at Tenpin Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at Tenpin. Familiarise yourself with their services, like managing reception bookings and hosting events. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this job is all about customer interaction, be ready to demonstrate your excellent communication skills. Think of examples where you've gone above and beyond for customers or worked well in a team. A friendly and approachable attitude will go a long way!
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare for situations like handling a difficult customer or juggling multiple tasks at once. Practising your responses will help you stay calm and collected when it counts.
✨Highlight Your Flexibility
This role requires flexibility, especially with evenings and weekends. Be sure to mention your availability and willingness to adapt to the fast-paced environment. Showing that you're ready to jump in wherever needed will impress the interviewers!