At a Glance
- Tasks: Deliver awesome customer experiences and manage fun activities like karaoke and escape rooms.
- Company: Join a vibrant entertainment centre that loves to have fun!
- Benefits: Enjoy free bowling, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for growth and advancement.
- Why this job: Be part of a team that brings joy and excitement to families every day.
- Qualifications: Energetic, friendly, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Castleford employer: Tenpin Ltd
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are valued. With a range of exciting activities and a strong focus on employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in Castleford, where every day is an opportunity to entertain and grow in a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Castleford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will show them you’re the perfect fit for their team.
✨Tip Number 3
Be ready to showcase your personality! They’re looking for someone who’s friendly and approachable, so don’t be afraid to let your enthusiasm shine through during the interview. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about joining the team. Plus, you’ll get to see all the exciting opportunities we have available!
We think you need these skills to ace Customer Service Assistant - Castleford
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a 'nothing is too much trouble' attitude, so share examples that showcase your proactive approach and friendliness.
Keep It Concise:While we want to know all about you, keep your application clear and to the point. Use bullet points if it helps, and make sure to focus on what makes you a great fit for the Customer Service Assistant role.
Apply Through Our Website:Ready to take the plunge? Head over to our website and complete the quick 2-minute application. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you love customer service and how you enjoy engaging with people. A positive attitude can really set you apart!
✨Know the Company
Do a bit of homework on the company and its offerings. Familiarise yourself with their services like Escape Rooms, Karaoke, and the Laser Arena. This shows you're genuinely interested and ready to contribute to the fun!
✨Demonstrate Your Skills
Prepare examples that showcase your customer service skills. Think of times when you went above and beyond for a customer or handled a tricky situation. This will highlight your proactive and friendly nature.
✨Ask Engaging Questions
At the end of the interview, ask questions that show your interest in the role and the team. Inquire about the types of events you might host or how they keep the atmosphere fun. This shows you're keen to be part of the action!
