We love to entertain! It’s in our DNA and is more than just bowling. Tenpin offers a wide range of activities – from Escape Rooms and Karaoke to 4D Laser Arena, soft play, arcade machines and pool tables – along with fully licensed bars and a great food menu. We’re looking for an Assistant Manager to help create a fun, customer‑focused environment for both guests and the team.
Role Overview
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us. You will need to be well organised, approachable, proactive and passionate about delivering exceptional customer service. You will also own your development and work toward a future Deputy Manager role.
Responsibilities
- Assume day‑to‑day responsibility for the operational management of the centre
- Strive to achieve a culture focused on delivering the best possible level of customer service
- Lead the team by example, ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Own your training and development to grow into the future role of Deputy Manager
- Support the other Managers in achieving all budgets, targets and KPIs
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring all policies, procedures, controls and compliance areas are adhered to daily
Qualifications
- Minimum of 1 year’s experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Experience in leading and developing large teams
- Full of determination, enthusiasm and patience
- Ambitious and eager to progress
Benefits
- Industry‑leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of bank holidays)
- Enhanced Maternity, Paternity and Adoption leave
- Tenpin Treats – retailer discounts and Best Doctors
- Free bowling for family & friends
- Free food (when working 6 hours or more)
- Medicash Health Care Cash‑back scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – four times the annual salary
- A day off for your birthday
- Long‑service awards
