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For Companies At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience every day.
- Company: Join Tenpin, where entertainment is in our DNA and fun is our mission.
- Benefits: Enjoy 33 days holiday, free food, and industry-leading bonuses.
- Why this job: Be part of a vibrant environment that values your growth and creativity.
- Qualifications: 1 year of management experience and a passion for customer service.
- Other info: Great career development opportunities with many managers starting as Team Members.
The predicted salary is between 28800 - 43200 £ per year.
Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA!
Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team. You'll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:
- Manage daily operations of the centre
- Create a customer-focused culture
- Lead the team by example for effective collaboration
- Deputise for the General Manager, and support in achieving targets and KPIs
- Ensure compliance with policies and procedures.
Skills You Need
- Minimum 1 year of management experience in leisure, hospitality or retail
- Passionate about exceptional customer service
- Have experience in leading and developing large teams
- Determined, enthusiastic and patient
- Ambitious and eager to progress
Our Fantastic Benefits
- Industry-leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours)
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Deputy Manager - Blackpool employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Blackpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what events they host. This will help you connect with them during your chat!
✨Tip Number 2
Practice your leadership stories! Think of examples where you've created a fun environment or led a team to success. These anecdotes will show you're the passionate leader they're looking for.
✨Tip Number 3
Be ready to discuss how you can drive sales and profits. Have some ideas in mind about how to enhance customer experience and boost revenue. They want to see your ambition and creativity!
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we love seeing applications come directly from enthusiastic candidates like you. Let’s get you on board!
We think you need these skills to ace Deputy Manager - Blackpool
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creating a fun environment shine through in your application. We want to see how you can bring that energy to our team and make our customers' experiences unforgettable!
Highlight Relevant Experience: Make sure to showcase your management experience in leisure, hospitality, or retail. We’re looking for someone who’s not just a manager but a leader who can inspire and develop a team, so share those stories!
Be Customer-Focused: Since we’re all about exceptional customer service, emphasise any past roles where you’ve gone above and beyond for customers. We love to entertain, and we want to know how you’ve contributed to that in your previous jobs.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a quick and easy application process. It only takes 2 minutes, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture at Tenpin. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you demonstrate how you can contribute to creating that exciting environment.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or improved customer service. Highlight your ability to motivate others and create a collaborative atmosphere.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as dealing with difficult customers or managing team conflicts. Think of scenarios from your previous roles and how you resolved them, showcasing your problem-solving skills and customer focus.
✨Express Your Passion for Customer Service
Tenpin values exceptional customer service, so be ready to discuss what that means to you. Share your enthusiasm for creating memorable experiences for customers and how you plan to instil that passion in your team.