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- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create unforgettable moments.
- Benefits: Enjoy 33 days holiday, free food, and a fantastic bonus scheme.
- Why this job: Be part of a vibrant environment and grow your career in management.
- Qualifications: 1 year of management experience and a passion for customer service.
- Other info: Great opportunities for career development and progression within the company.
The predicted salary is between 28800 - 43200 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI's
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 4 x annual salary
- A day off for your birthday
- Long Service Awards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager - Blackpool employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Blackpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service scenarios! Since exceptional service is key for this role, think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 3
Show your passion for entertainment! Whether it’s bowling or karaoke, share your enthusiasm during the interview. Let them see that you’re excited about creating fun experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager - Blackpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating fun experiences for customers and leading a team.
Tailor Your CV: Make sure your CV highlights relevant experience in management, especially in leisure or hospitality. We’re looking for someone who can bring their unique skills to our vibrant environment!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you tick and how you can contribute to our fun-loving culture.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Tenpin thoroughly. Understand their values, the services they offer, and what makes them unique in the entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you created a fun environment and resolved any issues, as this aligns perfectly with what Tenpin is looking for.
✨Demonstrate Leadership Qualities
Think about times when you led a team or took initiative in your previous roles. Be ready to discuss how you motivate others and ensure everyone works together effectively. Tenpin values a collaborative spirit, so showing that you can lead by example will set you apart.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within Tenpin. This shows that you’re not just interested in the role, but also in how you can contribute to and grow with the company.