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- Tasks: Lead a fun team and ensure customers have an amazing experience.
- Company: Join Tenpin, where entertainment and fun are at the heart of everything we do!
- Benefits: Enjoy 33 days holiday, free food, and exclusive discounts.
- Why this job: Be part of a vibrant culture focused on fun and customer satisfaction.
- Qualifications: 1 year management experience in leisure, hospitality, or retail is preferred.
- Other info: Great career progression opportunities await you!
The predicted salary is between 28800 - 43200 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! It’s not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPIs
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Manchester
✨Tip Number 1
Familiarise yourself with the entertainment offerings at Tenpin, such as bowling, escape rooms, and karaoke. This knowledge will help you engage with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any specific instances where you improved customer service or team performance.
✨Tip Number 3
Research the company culture at Tenpin and be ready to discuss how your values align with theirs. Emphasising your passion for creating a fun environment will resonate well with the hiring team.
✨Tip Number 4
Prepare questions that show your interest in career development within the company. Asking about growth opportunities can demonstrate your ambition and commitment to progressing into a Deputy Manager role.
We think you need these skills to ace Assistant Manager - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Assistant Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant management experience, particularly in leisure, hospitality, or retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've created a fun environment in previous roles and how you plan to contribute to the team at Tenpin.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customers had a great time.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead by example. Be prepared to discuss your experience in managing teams, how you motivate others, and any strategies you've used to create a positive work environment.
✨Highlight Your Organisational Skills
Talk about your ability to stay organised and manage multiple tasks effectively. Provide examples of how you've successfully handled day-to-day operations in previous roles, especially in fast-paced environments like leisure or hospitality.
✨Express Your Ambition for Growth
Let them know you're eager to develop your career and take on more responsibilities. Discuss your goals for growth within the company and how you plan to take ownership of your training and development to eventually become a Deputy Manager.
