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- Tasks: Lead a fun team and create unforgettable experiences for customers at Tenpin.
- Company: Join Tenpin, where entertainment is in our DNA!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Why this job: Be part of an exciting environment and make every visit memorable for families.
- Qualifications: 12 months of supervisory experience in leisure, hospitality, or retail required.
- Other info: Flexible hours and a chance to grow your career with us!
The predicted salary is between 30000 - 42000 £ per year.
Ready to lead the fun and create unforgettable experiences as a Unit Supervisor at Tenpin? Join our team today! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it’s in our DNA!
Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Unit Supervisor, you will be responsible for ensuring our customers have a great time when they visit us! You will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You will:
- Manage day-to-day operations, ensuring excellent customer service and adherence to policies and procedures.
- Promote a sales-focused culture and identify sales opportunities within the centre.
- Lead and support team development and growth, deputizing in the absence of senior management.
- Interpret and implement Tenpin's corporate strategy and core values, setting and achieving short-term objectives.
Skills You Need
- At least 12 months of supervisory experience in leisure, hospitality, or retail.
- Passionate about exceptional customer service.
- Experienced in leading large teams.
- Determined, enthusiastic, and patient.
- Ambitious and eager to progress.
- Fully flexible and adaptable to change.
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Unit Supervisor - Surrey in Addlestone employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit Supervisor - Surrey in Addlestone
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tenpin's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your people skills! As a Unit Supervisor, you'll be all about creating great experiences. Think of examples from your past where you've led a team or made customers smile, and be ready to share those stories during your chat.
✨Tip Number 3
Show your passion for entertainment! Whether it's bowling, karaoke, or escape rooms, let your enthusiasm shine through. Talk about your favourite experiences and how you can bring that energy to Tenpin.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It’s a nice touch that shows you’re keen on the role and helps you stand out from the crowd.
We think you need these skills to ace Unit Supervisor - Surrey in Addlestone
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating fun experiences shine through! We want to see how passionate you are about customer service and leading a team.
Tailor Your Experience: Make sure to highlight your supervisory experience in leisure, hospitality, or retail. We love seeing how your background aligns with the role of Unit Supervisor, so don’t hold back!
Be Yourself: We’re looking for someone who can create a fun environment, so don’t be afraid to let your personality come through in your application. Show us what makes you unique and how you can contribute to our team!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for a quick and easy application process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand Tenpin's fun and vibrant culture. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you connect your passion for customer service with their mission to entertain.
✨Showcase Your Leadership Skills
As a Unit Supervisor, you'll be leading a team. Prepare examples from your past supervisory experience where you successfully motivated your team or improved customer service. Highlight your ability to create a fun environment while maintaining operational excellence.
✨Demonstrate Sales Savvy
Since promoting a sales-focused culture is key, think of ways you've identified sales opportunities in previous roles. Be ready to discuss how you can apply that experience at Tenpin to enhance customer experiences and drive revenue.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios related to managing customer complaints or leading a team through busy periods. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
