At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun and vibrant entertainment centre with a variety of activities.
- Benefits: Enjoy free bowling, food, discounts, and health care perks.
- Other info: Flexible hours, great team atmosphere, and opportunities for growth.
- Why this job: Be part of a team that loves to entertain and create memorable experiences.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn.
The predicted salary is between 20000 - 25000 € per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion.
Participate, support and encourage the achievement of a positive, friendly and open team atmosphere. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised and able to multi-task
- A strong team player
- An eye for detail
- No experience needed, just willingness to learn about bowling machinery
- An interest in all things technical/mechanic
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician - Surrey in Addlestone employer: Tenpin Ltd
Join our vibrant team in Surrey, where we prioritise fun and exceptional customer service in a dynamic entertainment environment. With fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive work culture that encourages personal growth, we are committed to making your experience both enjoyable and rewarding. Whether you're engaging with customers or maintaining our bowling equipment, you'll find a place where your enthusiasm and energy are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician - Surrey in Addlestone
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide exceptional service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm and positive attitude shine through. They’re looking for someone who can bring energy to the role, so don’t be afraid to show them what you’ve got!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the position and helps keep you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant / Pin Technician - Surrey in Addlestone
Some tips for your application 🫡
Be Yourself!:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and energy. Remember, we’re all about having fun!
Tailor Your Application:Make sure to highlight any relevant experience or skills that match the job description. Whether it’s customer service or a knack for technical stuff, show us why you’d be a great fit for our team!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point – we appreciate brevity! This helps us quickly see how awesome you are.
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and we can’t wait to see your application come through. Let’s get you on board to help us entertain!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Be ready to share your own experiences in customer service or any fun activities you've been involved in.
✨Show Your Enthusiasm
This role is all about energy and positivity! During the interview, let your enthusiasm shine through. Share examples of how you've gone above and beyond for customers in the past, and express your excitement about working in a lively environment like theirs.
✨Demonstrate Team Spirit
As a Customer Service Assistant and Pin Technician, teamwork is key. Be prepared to discuss how you work well with others and support your colleagues. You might even want to mention a time when you helped create a positive team atmosphere.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for the Pin Technician role or how they maintain high customer service standards. This shows your interest in the position and helps you gauge if it’s the right fit for you.
