At a Glance
- Tasks: Lead a fun team, manage daily operations, and create an awesome customer experience.
- Company: Join Tenpin, where entertainment and teamwork are at the heart of what we do.
- Benefits: Enjoy 33 days holiday, free food, and industry-leading bonuses.
- Other info: Great career development opportunities with many managers starting as Team Members.
- Why this job: Be part of a vibrant environment that values your growth and creativity.
- Qualifications: 1 year of management experience and a passion for customer service.
The predicted salary is between 32760 - 40040 £ per year.
Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it's in our DNA!
Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
Duties
As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team.
You'll support the General Manager with daily operations, team development, and driving sales and profits.
Your duties include
- Manage daily operations of the centre
- Create a customer-focused culture
- Lead the team by example for effective collaboration
- Deputise for the General Manager, and support in achieving targets and KPIs
- Ensure compliance with policies and procedures.
Skills You Need
- Minimum 1 year of management experience in leisure, hospitality or retail
- Passionate about exceptional customer service
- Have experience in leading and developing large teams
- Determined, enthusiastic and patient
- Ambitious and eager to progress
- Our Fantastic Benefits
- Industry-leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
- Career Development
Looking for career development?
Tenpin is the place to start.
We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
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Deputy Manager in Kingston upon Thames employer: Tenpin Ltd (part of Ten Entertainment Ltd)
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where our team members can thrive. As a Cleaner, you'll not only contribute to maintaining our fun-filled centres but also enjoy fantastic benefits like retail discounts, free bowling for family and friends, and comprehensive health care support. Join us in delivering an EPIC experience for our customers while growing your skills in a supportive and dynamic atmosphere.
Contact Details:
Tenpin Ltd (part of Ten Entertainment Ltd) Recruitment Team
