At a Glance
- Tasks: Deliver outstanding customer experiences and assist with fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced environment.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 18900 - 23100 £ per year.
Come join our fantastic team.
We love to entertain!
It’s in our DNA!... and it’s not just about bowling.
We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables.
We also have fully licensed bars including cocktails, and of course our fabulous food menu.
We have something fun for all the family to do, regardless of age.
Our centres are fantastic places to visit, and even better places to work in.
Why not come and help us entertain?
We are looking for people who want to work in a fun environment.
You need confidence, energy and a positive attitude.
The rest we can teach you!!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers.
This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children’s parties, delivering food to the lanes, keeping the centre clean and tidy.
You’ll be involved in a range of departments, from hosting children’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms.
Each day will offer something different, ensuring the fun never stops!
You will work efficiently, show initiative and be friendly.
Exceptional customer service will be at heart of your role.
You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and be able to work in fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
- Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start.
We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success!
Most of our managers joined us as a Team Member and have progressed into management or senior roles.
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Customer Service Assistant in Coventry employer: Tenpin Ltd (part of Ten Entertainment Ltd)
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where fun is at the heart of everything we do. As a Customer Service Assistant, you'll not only engage with customers in a lively setting filled with entertainment options but also benefit from our comprehensive perks, including free bowling for family and friends, enhanced leave policies, and clear pathways for career advancement. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, making every day an exciting opportunity to grow and thrive.
Contact Details:
Tenpin Ltd (part of Ten Entertainment Ltd) Recruitment Team
