At a Glance
- Tasks: Provide excellent customer service and manage bookings in a fun, dynamic environment.
- Company: Join a vibrant entertainment centre that loves to entertain and create memorable experiences.
- Benefits: Enjoy free bowling, discounts, enhanced leave, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with plenty of room for growth.
- Why this job: Be part of a team that brings joy and excitement to families every day.
- Qualifications: Enthusiastic, friendly, and able to thrive in a fast-paced setting.
The predicted salary is between 9.9 - 12.1 £ per hour.
Come join our fantastic team
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it's in our DNA!
Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar.
Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player.
- Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development?
Tenpin is the place to start.
We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
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Customer Service Assistant Over 18 in Cambridge employer: Tenpin Ltd (part of Ten Entertainment Ltd)
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where our team members can thrive. As a Cleaner, you'll not only contribute to maintaining our fun-filled centres but also enjoy fantastic benefits like retail discounts, free bowling for family and friends, and comprehensive health care support. Join us in delivering an EPIC experience for our customers while growing your skills in a supportive and dynamic atmosphere.
Contact Details:
Tenpin Ltd (part of Ten Entertainment Ltd) Recruitment Team
