At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy free food, discounts, and opportunities for career growth.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of an exciting team where every day is a new adventure.
- Qualifications: Energetic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Leeds employer: Tenpin - Leeds
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are the keys to success. With a range of exciting activities from bowling to karaoke, our centres not only offer fun for families but also provide fantastic benefits like free food during shifts, employee discounts, and ample opportunities for career advancement. Join us and be part of a team that values your growth and celebrates your contributions in a lively atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your proactive attitude and make you stand out as a candidate.
✨Tip Number 3
Be ready to showcase your personality! Since they’re looking for someone with energy and a positive attitude, don’t be afraid to let your true self shine through. A friendly smile and a confident approach can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows that you’re keen on joining the team. Plus, you’ll get to see all the exciting roles we have available, so you can find the perfect fit for your skills and interests.
We think you need these skills to ace Customer Service Assistant in Leeds
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We love a positive attitude and a bit of energy, so don’t be afraid to show us who you are. Remember, we’re all about fun here!
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience or skills that match what we're looking for, like your customer service skills or ability to work in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for our team. We want to see your enthusiasm without wading through too much text!
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and it helps us keep everything organised. Plus, we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin - Leeds
✨Show Your Enthusiasm
When you walk into the interview, let your energy shine! This role is all about having fun and creating a positive atmosphere, so make sure to express your excitement about the job and the company. A genuine smile and a friendly attitude can go a long way in making a great first impression.
✨Know the Company
Do a bit of homework on the company before your interview. Familiarise yourself with their offerings like Escape Rooms, Karaoke, and the Laser Arena. Being able to chat about these activities shows that you're genuinely interested and ready to contribute to the fun environment they promote.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your 'nothing is too much trouble' attitude and how you’ve handled challenging situations. This will show that you understand the importance of exceptional service in a fast-paced setting.
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, what a typical day looks like, or how they celebrate successes. This not only shows your interest but also helps you gauge if this is the right fit for you. Plus, it keeps the conversation lively!
