At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with loads of activities for everyone.
- Benefits: Enjoy free bowling, food, discounts, and health perks while working in a vibrant environment.
- Other info: Flexible hours, including evenings and weekends, in a dynamic workplace.
- Why this job: Be part of a team that brings joy and excitement to families and friends.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised and able to multi-task
- A strong team player
- An eye for detail
- No experience needed, just willingness to learn about bowling machinery
- An interest in all things technical/mechanic
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician in London employer: Tenpin - Kingston
Join our vibrant team where entertainment is at the heart of everything we do! As a Customer Service Assistant / Pin Technician, you'll thrive in a fun and dynamic environment that offers not only competitive benefits like free bowling and food but also opportunities for personal growth and development. With a strong focus on teamwork and exceptional customer service, you'll be part of a community that values positivity and enthusiasm, making every day at work an enjoyable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician in London
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you meet the team, let your energy and enthusiasm shine through. They’re looking for someone who fits into their lively environment, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Assistant / Pin Technician in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for entertainment shine through! We want to see that you're excited about the role and ready to bring energy to our team.
Highlight Customer Service Skills:Make sure to mention any experience you have in customer service, even if it's informal. We love a friendly face, so share examples of how you've gone above and beyond for customers in the past!
Be Yourself:We’re looking for genuine personalities who can connect with our guests. Don’t be afraid to let your unique character come through in your application – we want to know the real you!
Apply Through Our Website:Ready to join us? Head over to our website to complete the short application process. It only takes a couple of minutes, and we can't wait to hear from you!
How to prepare for a job interview at Tenpin - Kingston
✨Know the Fun Factor
Before your interview, get familiar with what makes this company a fun place to work. Research their entertainment offerings like bowling, escape rooms, and karaoke. Being able to chat about these will show your enthusiasm and fit for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help someone. This will demonstrate your ability to deliver the outstanding experience they’re looking for.
✨Be Ready to Talk Teamwork
This role is all about being part of a team. Come prepared with stories that highlight your teamwork skills. Whether it’s working on a project or helping a colleague, showing that you can collaborate effectively will be key.
✨Ask Questions About the Role
At the end of the interview, don’t forget to ask questions! Inquire about the training process for the Pin Technician aspect or how they maintain a positive team atmosphere. This shows your interest and eagerness to learn more about the job.
