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- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with diverse activities for all ages.
- Benefits: Enjoy free bowling, food, discounts, and health care perks.
- Other info: Flexible hours, including evenings and weekends, in a dynamic work environment.
- Why this job: Be part of a vibrant team that loves to entertain and create memorable experiences.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant: You will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician: You will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, actioning repairs in a timely fashion, and participating, supporting and encouraging the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician employer: Tenpin - Kingston
Contact Detail:
Tenpin - Kingston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant / Pin Technician
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or keep customers happy. Being able to demonstrate your confidence and positive attitude during the interview will set you apart.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Let them know how excited you are about the role and how you can contribute to making their centre a fantastic place for everyone.
✨Tip Number 4
Be ready to ask questions! At the end of your interview, have a few questions prepared about the role or the team. This shows you're engaged and eager to learn more about how you can fit into their entertaining environment.
We think you need these skills to ace Customer Service Assistant / Pin Technician
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your excitement for the role shine through! We want to see that you’re keen to join our fun team and contribute to the fantastic atmosphere we create.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Whether it’s your customer service experience or your interest in technical stuff, we want to know how you fit into our bowling family!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for confident and friendly individuals, so show us who you are and why you’d be a great addition to our team!
Apply Through Our Website: Remember, the easiest way to apply is through our website. It’s quick and straightforward, and we can’t wait to see your application come through. Let’s get you on board!
How to prepare for a job interview at Tenpin - Kingston
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Be ready to share your own experiences in similar environments and how you can bring energy and positivity to the team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, exceptional service is key. Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation with grace. This will show that you’re ready to deliver the best experience for their guests.
✨Demonstrate Your Technical Interest
Even if you don’t have direct experience with bowling machinery, express your enthusiasm for learning about it. Mention any technical skills or interests you have, and be prepared to discuss how you approach learning new things. This will show that you’re willing to dive into the Pin Technician side of the role.
✨Be Ready for Teamwork Questions
Since teamwork is crucial in this role, think about your past experiences working in teams. Prepare to discuss how you’ve contributed to a positive team atmosphere and how you handle conflicts. Highlight your ability to support and encourage your colleagues, as this aligns perfectly with what they’re looking for.