At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with diverse activities for all ages.
- Benefits: Enjoy free bowling, discounts, health care, and flexible hours.
- Other info: Perfect for those who thrive in a fast-paced, energetic environment.
- Why this job: Be part of a vibrant team that loves to entertain and create memorable experiences.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant: You will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician: You will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, actioning repairs in a timely fashion, and participating, supporting and encouraging the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Entry-Level Customer Service & Pin Technician | Flexible Hours in Ipswich employer: Tenpin - Ipswich
Join our vibrant team where entertainment is at the heart of everything we do! With a fun and dynamic work environment, we offer flexible hours, exceptional benefits including free bowling for family and friends, and opportunities for personal growth. Our commitment to employee well-being is reflected in our comprehensive health care scheme and supportive culture, making us an ideal employer for those looking to thrive in a lively setting.
StudySmarter Expert Advice🤫
We think this is how you could land Entry-Level Customer Service & Pin Technician | Flexible Hours in Ipswich
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver that outstanding experience they’re after.
✨Tip Number 3
Show off your enthusiasm! When you meet them, let your energy shine through. Smile, be friendly, and don’t hesitate to share why you want to work in such a lively environment. They’re looking for someone who fits right in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you appreciate the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Entry-Level Customer Service & Pin Technician | Flexible Hours in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your excitement for the role shine through! We want to see that you’re keen to join our fun team and contribute to creating amazing experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Whether it’s your customer service experience or your interest in technical stuff, show us why you’d be a great fit!
Keep It Clear and Concise:We appreciate a straightforward application. Stick to the point and make sure your key skills and experiences are easy to spot. A well-structured application helps us see your potential quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and we can’t wait to see your application come through. Let’s get you on board to help us entertain!
How to prepare for a job interview at Tenpin - Ipswich
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Be ready to share your own experiences in similar environments and how you can bring energy and positivity to the team.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Even if you don’t have direct experience, think of times when you’ve helped someone or resolved an issue. This will show your willingness to learn and your commitment to providing great service.
✨Demonstrate Your Technical Interest
Although no experience is needed with bowling machinery, showing a genuine interest in technical or mechanical aspects can set you apart. Research basic bowling equipment maintenance or express your eagerness to learn about it during the interview. This will highlight your proactive attitude and willingness to grow in the role.
✨Be Ready for Teamwork Questions
As a strong team player is essential for this position, be prepared to discuss how you work within a team. Think of specific examples where you collaborated with others to achieve a goal or supported a teammate. This will demonstrate your ability to contribute to a positive and friendly team atmosphere.
