At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create unforgettable moments.
- Benefits: Enjoy 33 days holiday, free food, and a fantastic bonus scheme.
- Other info: Great opportunities for career development and progression within the company.
- Why this job: Be part of a vibrant environment and grow your career in management.
- Qualifications: 1 year of management experience and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager in Manchester employer: Tenpin - Harpurhey
At Tenpin, we pride ourselves on being a vibrant and engaging workplace where fun is at the heart of everything we do. As a Customer Service Assistant, you'll not only enjoy fantastic benefits like free bowling for family and friends and enhanced leave options, but you'll also thrive in a supportive environment that encourages career growth and development. Join us in creating memorable experiences for our guests while working alongside a passionate team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring their social media and website. This will help you understand what they value and how you can fit into their fun-loving team.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. Remember, they’re looking for someone who can create a fun environment, so don’t be afraid to show your passion for entertainment.
✨Tip Number 3
Prepare some examples of your past experiences in management. Think about times when you led a team or delivered exceptional customer service. This will help you demonstrate that you have what it takes to be an Assistant Manager.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics, training opportunities, and how they celebrate success. This not only helps you learn more but also shows that you’re genuinely interested in growing with them.
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating fun experiences for customers and leading a team. Share any relevant experiences that highlight your passion for customer service.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your management experience in leisure, hospitality, or retail, and showcase any achievements that demonstrate your ability to lead and develop teams. We love seeing how you can contribute to our fantastic environment!
Be Organised and Clear:Keep your application clear and organised. Use bullet points where necessary and make sure your information is easy to read. We appreciate a well-structured application that shows you’re detail-oriented and ready to take on the responsibilities of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and we’ll get your application straight away. Plus, it shows us you’re keen to join our team and be part of the Tenpin family!
How to prepare for a job interview at Tenpin - Harpurhey
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. Familiarise yourself with their entertainment offerings like bowling, escape rooms, and karaoke. This will help you connect with the interviewers and show that you're genuinely excited about being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a fun environment and ensure everyone has a great time, which aligns perfectly with the company's mission.
✨Demonstrate Leadership Qualities
Be ready to discuss your management experience and how you've successfully led teams in the past. Share specific instances where you motivated your team or resolved conflicts. This will show that you have the initiative and drive to lead by example, which is crucial for this role.
✨Express Your Ambition for Growth
The company values career development, so make sure to express your ambition to progress into a Deputy Manager role. Talk about your willingness to take ownership of your training and development, and how you plan to contribute to the team's success while growing within the company.
