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For Companies At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy free food, discounts, and opportunities for career growth.
- Other info: Flexible hours, including evenings and weekends, with great team spirit.
- Why this job: Be part of a dynamic team where every day is a new adventure!
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 1200 - 1600 £ per month.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Glasgow employer: Tenpin - Glasgow
Contact Detail:
Tenpin - Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your proactive and friendly attitude will make you stand out.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, showing up looking smart and presentable can make a great first impression. It shows you care about the opportunity and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Customer Service Assistant in Glasgow
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your confidence and positive attitude shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Application: Make sure to highlight your customer service skills and any relevant experience. We love a proactive approach, so mention times when you've gone above and beyond to help customers or solve problems.
Keep It Concise: While we want to know all about you, keep your application clear and to the point. Use bullet points if it helps, and make sure to focus on the skills and experiences that are most relevant to the Customer Service Assistant role.
Apply Through Our Website: Ready to join the fun? Make sure to apply through our website for a quick and easy application process. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Tenpin - Glasgow
✨Know the Fun Factor
Before your interview, get familiar with the fun activities offered at the centre. Whether it's bowling, karaoke, or escape rooms, showing that you understand and appreciate the entertainment aspect will impress the interviewers. They want someone who can embody the fun spirit of the workplace!
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help someone. This role is all about creating a positive experience, so demonstrating your proactive and friendly attitude will be key.
✨Be Ready for a Fast-Paced Environment
Since the job involves working across various departments, practice how you would handle multiple tasks at once. You might be asked situational questions about managing busy periods or dealing with challenging customers, so think through your responses ahead of time.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt to different situations. Be prepared to discuss how you've worked well in teams before and your willingness to work flexible hours, including evenings and weekends. Highlighting your adaptability will show that you're ready to jump into the fun!