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- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with diverse activities for all ages.
- Benefits: Enjoy free bowling, discounts, health care, and flexible working hours.
- Other info: No experience needed; just bring your energy and positive attitude!
- Why this job: Be part of a vibrant team that loves to entertain and create memorable experiences.
- Qualifications: Enthusiasm, strong communication skills, and a willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised and able to multi-task
- A strong team player
- An eye for detail
- No experience needed, just willingness to learn about bowling machinery
- An interest in all things technical/mechanic
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Please note: This vacancy involves working with heavy machinery. Due to Health
Customer Service Assistant / Pin Technician in Edinburgh employer: Tenpin - Edinburgh Fountain Park
Contact Detail:
Tenpin - Edinburgh Fountain Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant / Pin Technician in Edinburgh
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Being able to demonstrate your confidence and positive attitude during the interview will set you apart.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Let them know how excited you are about the role and how you can contribute to making the experience unforgettable for customers.
✨Tip Number 4
Be ready to ask questions! At the end of your interview, have a few questions prepared about the role or the team. This shows you're engaged and eager to learn more about how you can fit into their fantastic environment.
We think you need these skills to ace Customer Service Assistant / Pin Technician in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us what makes you unique. Remember, we’re all about fun here!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant or Pin Technician. Highlight any relevant skills or experiences that match what we’re looking for, like your ability to provide top-notch customer service or your interest in technical/mechanical stuff.
Keep It Clear and Concise: We love a good read, but keep your application clear and to the point. Use simple language and avoid jargon. This way, we can easily see how you fit into our fantastic team without getting lost in the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Tenpin - Edinburgh Fountain Park
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Talk about why you want to work in a fun environment and how your energy can contribute to the team. A positive attitude goes a long way!
✨Know the Role Inside Out
Familiarise yourself with both parts of the job: Customer Service Assistant and Pin Technician. Be ready to discuss how you would handle customer interactions and what you know about maintaining bowling equipment. This shows you're serious about the position.
✨Demonstrate Your Team Spirit
Since teamwork is key in this role, share examples of how you've worked well in a team before. Highlight your ability to support colleagues and create a friendly atmosphere. This will show that you’re a great fit for their culture.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how they celebrate successes. This not only shows your interest but also helps you gauge if the company is right for you.