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For Companies At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that values energy and positivity.
- Benefits: Enjoy free food, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for families.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant employer: Tenpin - Eastbourne
Contact Detail:
Tenpin - Eastbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the vibe during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about handling customer interactions.
✨Tip Number 3
Be ready to showcase your personality! In a fun environment like this, they want to see your energy and enthusiasm. Don’t be afraid to let your true self shine through during the interview—after all, they’re looking for someone who can entertain!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us who you are. A positive attitude can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have, especially in customer service or fast-paced environments. We love to see how your skills match what we’re looking for!
Keep It Concise: While we want to know all about you, keep your application concise and to the point. Use clear language and avoid fluff. We appreciate straightforwardness, so get to the good stuff quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and helps us keep track of your application. Plus, it shows you’re serious about joining our fun team. We can’t wait to hear from you!
How to prepare for a job interview at Tenpin - Eastbourne
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Let them know why you want to be a Customer Service Assistant and how you can contribute to their fun environment.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help someone, as this will showcase your proactive attitude and 'nothing is too much trouble' mindset.
✨Be Ready for Role-Playing
Since the job involves various customer interactions, be prepared for potential role-playing scenarios. Practice handling different customer enquiries or complaints, as this will show your confidence and ability to think on your feet.
✨Ask Questions About the Fun
Show your interest in the activities offered by the company. Ask questions about the Escape Rooms, Laser Arena, or any other fun aspects of the job. This not only demonstrates your enthusiasm but also helps you understand the role better.