At a Glance
- Tasks: Deliver outstanding customer experiences and assist with fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours and great potential for career growth within the company.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 1200 - 1600 £ per month.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant in Crewe employer: Tenpin - Crewe
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where fun is at the heart of everything we do. As a Customer Service Assistant, you'll not only engage with customers in a dynamic setting filled with exciting activities but also benefit from our comprehensive perks, including free bowling for family and friends, enhanced leave options, and clear pathways for career advancement. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Crewe
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will boost your confidence and show them you’re ready to deliver outstanding experiences.
✨Tip Number 3
Show off your personality! When you meet them, let your energy and enthusiasm shine through. They want someone who can bring a positive attitude to the team, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you appreciate the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Crewe
Some tips for your application 🫡
Show Your Fun Side:When you're writing your application, let your personality shine through! We want to see that you’re excited about working in a fun environment. Share any experiences that highlight your enthusiasm and energy.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. We love candidates who can provide high levels of service, so mention any relevant roles where you’ve gone above and beyond for customers.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and we’ll get your application right into our hands. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Tenpin - Crewe
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you love entertaining and how you can contribute to creating a fantastic experience for customers.
✨Know the Company
Familiarise yourself with the different activities offered, like Escape Rooms and Karaoke. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight your ability to handle various situations, especially in a fast-paced environment, as this is key for the role.
✨Be Ready to Multi-task
Think of scenarios where you've successfully managed multiple tasks at once. The interviewers will want to see that you can juggle responsibilities while maintaining a positive attitude and attention to detail.
