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For Companies At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience at Tenpin.
- Company: Join Tenpin, a vibrant leisure company focused on customer enjoyment.
- Benefits: Enjoy a competitive bonus scheme, 33 days holiday, and family bowling perks.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Be part of a dynamic environment where your leadership can shine and grow.
- Qualifications: 1 year management experience in leisure, hospitality, or retail is essential.
The predicted salary is between 25000 - 30000 £ per year.
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate, and have a natural ability to create a fun environment for both customers and team. You will need to be well organised, approachable, and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
Responsibilities
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for your own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets, and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills
- Have a minimum of 1 year’s experience in a management role, ideally within leisure, hospitality, or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm, and patience
- Be ambitious and want to progress
Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family
Assistant Manager employer: Tenpin - Coventry
Contact Detail:
Tenpin - Coventry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tenpin's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with customers. Being able to demonstrate your problem-solving skills and passion for service will really set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how driven and passionate you are about creating a fun environment for everyone.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you’re organised and can manage tasks effectively, just like you would in the role!
Tailor Your Experience: Highlight your relevant experience in management, especially in leisure, hospitality, or retail. We want to know how your background aligns with our values and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tenpin - Coventry
✨Show Your Passion for Customer Service
Make sure to highlight your enthusiasm for delivering exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customers had a great time. This will demonstrate that you align with the core values of the role.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare to discuss your previous management experiences, focusing on how you motivated and developed your team. Think of a situation where you successfully resolved a conflict or improved team dynamics, as this will showcase your leadership abilities.
✨Be Organised and Proactive
Since the role requires strong organisational skills, come prepared with examples of how you've managed multiple tasks effectively in a fast-paced environment. Discuss any systems or processes you implemented to improve efficiency, showing that you can take initiative and keep things running smoothly.
✨Express Your Ambition for Growth
The company is looking for someone who wants to progress into a Deputy Manager role. Be open about your career aspirations and how you plan to take ownership of your development. Mention any relevant training or skills you wish to acquire, which will show your commitment to growing within the company.