At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy free food, discounts, and opportunities for career development.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a dynamic team where every day is a new adventure!
- Qualifications: Energetic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant Over 18 employer: Tenpin - Chester
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are the keys to success. With a range of exciting activities from bowling to karaoke, our centres not only provide fun for families but also foster a culture of growth and development, offering numerous opportunities for career advancement. Enjoy fantastic benefits like free food during shifts, employee discounts, and a supportive team atmosphere that makes every day an adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will boost your confidence and show them you’re ready to jump in.
✨Tip Number 3
Dress the part! While it’s important to be yourself, showing up looking smart and presentable can make a great first impression. It shows you care about the role and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you message. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy in your words. Don't be afraid to show us why you're excited about the role and how you can contribute to our fun environment.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience that shows you can handle a fast-paced environment. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out—this helps us see your strengths quickly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you're keen on joining our team. We can't wait to hear from you!
How to prepare for a job interview at Tenpin - Chester
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the fun environment. Share why you want to work in a place that values entertainment and customer service. A positive attitude can go a long way!
✨Know the Company
Familiarise yourself with the various activities offered, like bowling, Escape Rooms, and karaoke. Being able to discuss these will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your 'nothing is too much trouble' attitude and how you handle challenging situations with a smile.
✨Be Flexible and Adaptable
Since the role involves working across different departments, emphasise your ability to adapt to various tasks. Share experiences where you've successfully juggled multiple responsibilities in a fast-paced environment.
