At a Glance
- Tasks: Join us as a Customer Service Assistant, managing bookings and creating fun experiences.
- Company: We’re Tenpin, a vibrant entertainment hub with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, discounts, free food on long shifts, and career development opportunities.
- Other info: Perfect for those looking to kickstart their career in a dynamic team!
- Why this job: Work in a lively environment where every day is different and fun is guaranteed!
- Qualifications: Must be enthusiastic, friendly, and flexible, with great customer service skills.
The predicted salary is between 24000 - 36000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant Over 18 in Chester employer: Tenpin - Chester
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are valued. With a range of exciting activities from bowling to karaoke, our centres not only provide fun for families but also foster a culture of growth and development, offering numerous opportunities for career advancement. Enjoy fantastic benefits like free food during shifts, discounts, and a supportive team atmosphere that makes every day an adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18 in Chester
✨Tip Number 1
Show your enthusiasm for the role during any interactions you have with us. Whether it's in a phone call or an informal chat, let your passion for customer service and fun environments shine through.
✨Tip Number 2
Familiarise yourself with our offerings, like the Escape Rooms and Laser Arena. Being knowledgeable about what we do will help you engage with us and demonstrate your genuine interest in the position.
✨Tip Number 3
Highlight your flexibility in working hours, especially evenings and weekends. We value team members who can adapt to our busy schedules, so make sure to mention your availability.
✨Tip Number 4
Prepare to discuss examples of your previous customer service experiences. We love to hear about how you've gone above and beyond for customers, as this aligns with our 'nothing is too much trouble' attitude.
We think you need these skills to ace Customer Service Assistant Over 18 in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any roles where you've demonstrated a positive attitude and energy. Use keywords from the job description to show you're a great fit.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role. Mention specific skills that align with the job, such as your ability to work in a fast-paced environment and your commitment to excellent customer service.
Showcase Your Personality:Since the role requires a fun and approachable attitude, let your personality shine through in your application. Use a friendly tone and share any relevant experiences that demonstrate your ability to engage with customers.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Customer Service Assistant.
How to prepare for a job interview at Tenpin - Chester
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the fun environment. Share why you love working with people and how you can contribute to creating a positive atmosphere.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns perfectly with the company's values.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice handling common customer interactions, such as managing bookings or addressing enquiries, to showcase your proactive and friendly approach.
✨Ask About Team Dynamics
Show your interest in teamwork by asking questions about how the team collaborates. This demonstrates that you value being a strong team player, which is essential for the role.
