At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and escape rooms.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy free bowling, discounts, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with great team spirit.
- Why this job: Be part of a dynamic team where every day is a new adventure!
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant in Chester employer: Tenpin - Chester
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are celebrated. With a range of exciting activities from bowling to karaoke, our centres not only offer fun for our guests but also foster a culture of teamwork and growth for our employees. We provide excellent benefits, including free food during shifts, flexible working hours, and clear pathways for career advancement, making us an outstanding employer for those seeking a rewarding and dynamic role in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to show you're the perfect fit for the role.
✨Tip Number 3
Dress the part! While it’s important to be yourself, showing that you can present yourself well is key. A smart-casual look can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Service Assistant in Chester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy in your words. Remember, we’re all about fun, so don’t be afraid to show us how you’d fit into our vibrant team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have, especially in customer service or fast-paced environments. We love seeing how your skills can contribute to keeping the fun flowing!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team. We can’t wait to hear from you!
How to prepare for a job interview at Tenpin - Chester
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Share why you love the idea of working in a fun environment and how your positive attitude aligns with their values.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to help customers, as this will resonate well with their focus on exceptional service.
✨Be Ready for a Fast-Paced Environment
Since the role involves working across various departments, be prepared to discuss how you handle multitasking and thrive in busy settings. Share specific instances where you successfully managed multiple tasks at once.
✨Ask Engaging Questions
At the end of the interview, ask questions that show your interest in the company culture and growth opportunities. Inquire about team dynamics or how they celebrate successes, which will demonstrate your enthusiasm for being part of their team.
