At a Glance
- Tasks: Deliver outstanding customer experiences and manage fun activities like parties and games.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced environment.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 1200 - 1600 £ per month.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You’ll be involved in a range of departments, from hosting children’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant in Caerphilly employer: Tenpin - Cardiff
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where fun is at the heart of everything we do. As a Customer Service Assistant, you'll not only engage with customers in a dynamic setting filled with exciting activities but also benefit from a range of perks including free bowling for family and friends, enhanced leave options, and opportunities for career advancement. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Caerphilly
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver outstanding experiences.
✨Tip Number 3
Show off your personality! When you meet the team, let your energy and enthusiasm shine through. They want someone who can bring a positive attitude to the workplace, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Caerphilly
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your enthusiasm and energy, so don’t be afraid to show us what makes you unique. Remember, we’re all about fun here!
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have in customer service or working in a fast-paced environment. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and we’ll get your application straight away. Plus, it shows us you’re keen to join our fantastic team. Let’s get started on this fun journey together!
How to prepare for a job interview at Tenpin - Cardiff
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. Familiarise yourself with their offerings like Escape Rooms and Karaoke Rooms. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining environment.
✨Show Your Enthusiasm
During the interview, let your energy and positive attitude shine through. Share examples of how you've provided exceptional customer service in the past. Remember, they’re looking for someone who can bring a smile to customers' faces, so don’t hold back on showing your passion for helping others!
✨Demonstrate Flexibility
Be prepared to discuss your availability, especially for evenings and weekends. Highlight your willingness to adapt to different roles within the centre, from hosting parties to managing the Laser Arena. This shows that you’re ready to jump in wherever needed, which is key in a fast-paced environment.
✨Ask Engaging Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about team dynamics or how they celebrate successes. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you!
