At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create unforgettable moments.
- Benefits: Enjoy 33 days holiday, free bowling, discounts, and a fantastic bonus scheme.
- Other info: Great opportunities for career development and progression within the company.
- Why this job: Be part of a vibrant team and grow your career in a fun environment.
- Qualifications: 1 year management experience, passion for customer service, and team leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience
- Be ambitious and want to progress
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager in Caerphilly employer: Tenpin - Cardiff
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where entertainment is at the heart of everything we do. With exceptional benefits like enhanced holiday entitlement, a leading bonus scheme, and opportunities for career development, our team members are empowered to grow and thrive in their roles. Join us in delivering unforgettable experiences for our customers while enjoying perks such as free bowling and discounts, making Tenpin an excellent employer for those passionate about hospitality and leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Caerphilly
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time checking out their social media and website. This will help you understand what they value and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do a mock interview. This will help you get comfortable with common questions and allow you to showcase your passion for customer service and team leadership.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that highlight your management skills and ability to create a fun environment. This will show them you’re not just talk but have the experience to back it up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Assistant Manager in Caerphilly
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about creating a fun environment for our customers and team.
Tailor Your Experience:Make sure to highlight your relevant experience in management, especially in leisure, hospitality, or retail. We love seeing how your background aligns with what we do at Tenpin!
Be Personable:Remember, we’re all about exceptional customer service. Use your application to showcase your approachable nature and how you’ve led teams effectively in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and we can’t wait to see your application come through. Let’s get this journey started together!
How to prepare for a job interview at Tenpin - Cardiff
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. Familiarise yourself with their entertainment offerings, like bowling, escape rooms, and karaoke. This will help you connect with the interviewers and show that you're genuinely excited about being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a fun environment and ensure guests have a great time, as this aligns perfectly with the company's mission.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading teams. Share specific instances where you motivated your team or resolved conflicts. The interviewers will be looking for someone who can lead by example and foster teamwork, so make sure to emphasise your leadership style and successes.
✨Express Your Ambition for Growth
The role offers a clear path for career development, so express your ambition to progress into a Deputy Manager position. Talk about your commitment to personal development and how you plan to take ownership of your training. This shows that you're not just looking for a job, but a long-term career with them.
