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For Companies At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant team at a leading entertainment centre.
- Benefits: Enjoy free bowling, discounts, and career development opportunities.
- Why this job: Be part of a fun environment where every day is a new adventure!
- Qualifications: Friendly, proactive, and great at communicating with customers.
- Other info: Flexible hours, including evenings and weekends, with plenty of room for growth.
The predicted salary is between 1200 - 1600 £ per month.
Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Cambridge employer: Tenpin - Cambridge
Contact Detail:
Tenpin - Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day. Being able to demonstrate your proactive and friendly attitude will set you apart.
✨Tip Number 3
Be ready to show your enthusiasm! When you apply through our website, let your personality shine through. A positive attitude is key, so don’t hold back on showing how excited you are about the role.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your eagerness can make a great impression. It shows you’re genuinely interested in joining the team!
We think you need these skills to ace Customer Service Assistant in Cambridge
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention your customer service experience and any relevant roles you've had that showcase your proactive and friendly nature.
Keep It Clear and Concise: We love a good read, but keep your application straightforward. Use clear language and get straight to the point. This helps us see your strengths quickly and makes it easier for us to connect with you.
Apply Through Our Website: Don’t forget to apply through our website! It’s super quick and easy, and we’ll get your application right away. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Tenpin - Cambridge
✨Know the Company Culture
Before your interview, take some time to understand the fun and energetic culture of the company. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you connect with the interviewers and show that you're genuinely interested in being part of their vibrant team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to interact positively with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your proactive attitude and how you handle challenging situations with a smile.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your customer service skills. Practice common scenarios you might face, such as handling a booking or resolving a complaint. This will showcase your confidence and ability to think on your feet.
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask questions that reflect your enthusiasm for the role. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows that you’re not just interested in the job, but also in growing with the company.
