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- Tasks: Lead a fun team, manage daily operations, and create an awesome customer experience.
- Company: Join Tenpin, where entertainment is our passion and work is fun!
- Benefits: Enjoy 33 days holiday, free bowling, discounts, and a fantastic bonus scheme.
- Other info: Great opportunities for career advancement and personal development.
- Why this job: Be part of a vibrant environment and grow your career in the entertainment industry.
- Qualifications: 1 year of management experience and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Deputy Manager at Tenpin, you’ll ensure our customers have a great time and create a fun environment for both them and our team. You’ll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:
- Manage daily operations of the centre
- Create a customer-focused culture
- Lead the team by example for effective collaboration
- Deputise for the General Manager, and support in achieving targets and KPIs
- Ensure compliance with policies and procedures.
Skills You Need
- Minimum 1 year of management experience in leisure, hospitality or retail
- Passionate about exceptional customer service
- Have experience in leading and developing large teams
- Determined, enthusiastic and patient
- Ambitious and eager to progress
Our Fantastic Benefits
- Industry-leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Deputy Manager in Burnley employer: Tenpin - Blackpool
Contact Detail:
Tenpin - Blackpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring Tenpin's vibe. Check out their social media and website to see how they engage with customers and what events they host. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your management experience and passion for creating a fun environment.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let them know why you love working in leisure and hospitality, and how you can contribute to making Tenpin an even more exciting place for customers and staff alike.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Manager in Burnley
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creating a fun environment shine through in your application. We want to see how you can bring that energy to our team and customers!
Highlight Your Experience: Make sure to showcase your management experience in leisure, hospitality, or retail. We’re looking for someone who’s led teams before, so share those stories with us!
Be Customer-Focused: Emphasise your commitment to exceptional customer service. We love to entertain, and we want to know how you plan to keep our customers smiling and coming back for more.
Keep It Concise: When filling out your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the good stuff—your skills and what you can bring to Tenpin!
How to prepare for a job interview at Tenpin - Blackpool
✨Know the Company Culture
Before your interview, take some time to understand Tenpin's fun and vibrant culture. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you demonstrate how you can contribute to creating that enjoyable environment for both customers and the team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare examples from your past management experience where you've successfully developed teams or improved customer service. Highlight your ability to motivate others and create a collaborative atmosphere.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as managing a busy shift or resolving customer complaints. Think of scenarios from your previous roles and how you tackled them. This will show your problem-solving skills and your commitment to exceptional customer service.
✨Express Your Passion for Entertainment
Tenpin is all about fun and entertainment, so let your enthusiasm shine through! Share why you love working in leisure and hospitality, and how you can bring that passion to the role. This will resonate well with the interviewers and show that you're a great fit for their team.